Privacy Policy

Information you give us. Your name, phone number, email address, and anything you share when you fill in an enquiry form, message us on WhatsApp, call us, or visit the clinic — including the health and treatment information you share with our doctors during consultation.

Information collected automatically. When you browse our websites, we collect device and browser details, IP address, pages viewed, time spent, the source that referred you, and advertising click identifiers, using cookies and similar technologies.

• To respond to your enquiry and book your appointment
• To provide, plan and coordinate your treatment
• To send appointment reminders and treatment follow-ups
• To maintain clinical records as required under applicable rules
• To improve our websites and our services
• To measure how our advertising performs

Health information is sensitive, and we treat it that way. It is collected and used only to provide your care and maintain your clinical records. It is accessible only to our clinical and authorised staff. We do not sell it, and we do not share it with advertising or analytics platforms.

We use analytics tools to understand how visitors use our websites, and advertising cookies from Google and Meta to measure the performance of our campaigns and show relevant ads to people who have shown interest in our services. These tools tell us how many people took an action — they do not receive your health information.

You can control or block cookies through your browser settings. You can also manage ad personalisation directly with Google and Meta through their own advertising settings pages.

We share personal data only with service providers who help us operate — our clinic management system, our customer relationship management system, our communication tools, and our analytics and advertising platforms — and only to the extent each needs to do its job. We may also disclose information where required by law or regulation.

We do not sell personal data.

Enquiry and marketing information is kept for as long as it remains relevant to our relationship with you. Clinical records are retained for the period required under applicable medical record-keeping rules.

You can ask us to:

• Give you access to the personal data we hold about you
• Correct information that is inaccurate or incomplete
• Delete your personal data, where we are not legally required to retain it
• Stop sending you promotional messages

To make any of these requests, or to raise a concern about how your data has been handled, write to us at info@calyxskinlab.com. We will respond within a reasonable period.

Our websites and services are not directed at children under 18. Where we treat a minor, it is with the consent of a parent or guardian, and their information is handled with the same care as any other patient's.

We use reasonable technical and organisational measures to protect the information we hold. No method of transmission or storage is completely secure, but we take the safeguarding of your data — particularly your health information — seriously.

We may update this policy from time to time. The date at the top shows when it was last revised.

Rasaa Aesthetic Services LLP (Calyx Skin Lab)

Indiranagar clinic: 3rd Floor, 962, 12th Main Rd, HAL 2nd Stage, Doopanahalli, Indiranagar, Bengaluru, Karnataka 560008

Sahakarnagar clinic: 2nd Floor, 551, 14th Main Rd, F Block, Sahakar Nagar, Byatarayanapura, Bengaluru, Karnataka 560092

Email: info@calyxskinlab.com
Phone: 8951298542